On the afternoon of May 15, the Immigration Department and the Immigration Department of Hanoi Public Security began piloting an online public service for issuing ordinary passports (without electronic chips) to Vietnamese citizens at a low level. degree 4, on the National Public Service Portal http://dichvucong.gov.vn or Public Service Portal of the Ministry of Public Security http://dichvucong.bocongan.gov.vn.
After piloting in Hanoi, it is expected that from June 1, public services will be officially deployed nationwide.
Hanoi police guide people to apply for a passport online (Photo: Minh Phuong)
Accordingly, the issuance of universal passports through the public service portal of the Ministry of Public Security is a level 4 public service, in order to serve Vietnamese citizens to log in to the Government Public Service Portal or the public service of the Ministry of Public Security, register Sign the application, pay the fee online, receive the passport by post or come directly to the immigration authority when the results are available.
Subjects of application are Vietnamese citizens in the country with a valid electronic chip or 12-digit citizen identity card, a valid account on the Government Public Service Portal, and the ability to pay. online fees through the Government electronic payment system.
When using online public services at level 4, people will reduce the number of trips, waiting time for application submission, and receiving results.
Through Internet-connected means (computers, smartphones, tablets, etc.), people can actively conduct transactions at any time of the day, at any place where the Internet is available.
In addition to being convenient for people, when Level 4 public services are deployed, records will be digitized, thereby reducing paperwork pressure on state agencies; reduce direct contact with officials, avoid and limit negatives and increase transparency of administrative procedures.
Hanoi police encourage and suggest people to respond and carry out passport issuance procedures in the electronic environment.
Regarding the implementation process, citizens access the National Public Service Portal or the Online Public Service Portal of the Ministry of Public Security, log in, and fill in the passport application information using form X01, email address, Upload a portrait photo (for printing on the passport), choose a form of passport receipt (via postal service or go to the immigration agency to receive it directly), the address to receive the passport, pay the fee online when requested by the receiving officer.
The interface of the online public service portal of the Ministry of Public Security
During the initial period of implementation, in addition to organizing the receipt of passport application documents at the current level 3 public service, the Hanoi Police Department organized to guide, support and encourage people to implement level 4 at the headquarters of the Immigration Department, ensuring progress and returning results to people’s homes.
In case citizens are not eligible to use level 4 public services or wish to apply directly, the current process of registration, receipt and processing of passport applications will be applied.
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