Chinese real estate giant Vanke says its 2021 employee of the year is not human.
The company has announced an artificial intelligence-based debt collector named Cui Xiaopan as its employee of the year. Developed by an internal team using toolkits from Xiaoice, an AI system owned by Microsoft, Cui is ostensibly a young woman who has joined the company’s accounting department. Vanke group in February.
“Under the help of systematic algorithms, she quickly learned human methods to uncover problems in workflows and data, and demonstrated her skills. I’m hundreds of thousands of times more human.” Yu Liang, chairman of Vanke’s board of directors, wrote in a social media post on Dec.
He also added that Cui has a 91.44% success rate in collecting delinquent payments.
According to market research firm International Data Corporation, China’s AI software market is escalating and is estimated to be worth around 23 billion yuan ($3.6 billion) by 2030. Of which, “virtual employees” are emerging as the most popular application.
“Although industry growth has been stifled by COVID-19, user perception of AI and its applications is becoming more sophisticated, which should lead to steady growth. across the industry”, the company wrote in a 2021 report.
Before Cui, a virtual character who became famous on social media in China was a student at the computer science department of the prestigious Tsinghua University. In addition, another company also provides chat bots to entertain lonely men. And both of the following projects are supported by Xiaoice.