So far, when you use an iPhone with Face ID and have a problem with the system, you take it to an Apple Store, the company doesn’t repair just the Face ID part, but replaces the entire iPhone. A leak shows that after more than 4 years of launching iPhones with Face ID, Apple has found a way to replace only this part when it is damaged, instead of replacing the whole iPhone.
In an internal Apple memo obtained by MacRumors from a reliable source, it is reported that the company will soon start fixing Face ID separately.
For customers, just fixing Face ID will offer a more reasonable price than replacing the entire iPhone, but the memo doesn’t include pricing details.
However, this only applies to users with iPhone XS or later models, excluding iPhone X.
Since the iPhone XS, Apple has tweaked the TrueDepth camera system. It is possible that on the iPhone X this system is integrated in a way that is difficult for Apple to repair without replacing other parts.
If this new policy is implemented, Apple will train and provide the necessary tools for technicians to repair without replacing the device. This will further reduce the company’s carbon footprint as Apple has set a goal of being carbon neutral by 2030.