Patients checking in for an appointment at Queen Mary’s Hospital in southeast London aren’t met by winding queues, vacant receptionists and disorderliness. They are met, instead, by a bunch of emojis.
To see a doctor at the hospital, visiting patients must first follow a series of questions about their symptoms on a set of iPads perched near the entrance. Some answers require yes or no responses. Others a smiley face icon.
The online consultation system developed by eConsult, a start-up founded by Dr Murray Ellender, who has worked as a GP for 14 years, was designed to create a more effective way of sorting patients based on their clinical needs.
The idea seems to have paid off. About 75,000…
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