NORTHWOOD, Ohio (WTVG) – With people forced to stay inside lots of people are looking to streaming and internet for entertainment.
Buckeye Broadband says it’s ready to help people who are having either access or financial issues doing so. Company executives say Buckeye is seeing pretty high usage levels but that usage has not stretched the ability of the network. There’s still bandwidth available.
The company, which employs about 1000 people in the region, is not shutting off service for anyone due to nonpayment at this time. Instead people can get on a life-line service which gives them the ability to do basic tasks.
For kids doing school work without online access, Buckeye tells parents to contact the child’s school and they can get connected to the life-line service.
So far Buckeye is not lifting people’s caps on data, if someone goes over the limit they normally pay for. If you run into a problem, the company suggests you call them directly.
“It’s a different time that we’re in, right? So if you’re having some challenges in being able to pay your bill, call us. Talk to us. We’ll work with you. It’s something we do 24-7, 365,” said Geoff Shook, president of Buckeye Broadband.
Other area providers have offers as well. Spectrum is offering free access for 60 days for qualifying teachers and students. AT&T is adding data to some plans.
If you’re having an issue or see that your data levels are headed to an issue it is best to reach out to your provider now.
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