SYRACUSE, N.Y. — Two million Spectrum customers across the Northeast found themselves without cable television and internet services for hours this weekend, leaving many to wonder what could have caused such a major interruption.
Spectrum said Monday that ice and heavy snow took down its fiber optic lines in multiple locations in the Northeast starting Friday night and continuing Saturday.
Not only did the storm damage the company’s main lines, it also brought down backup lines that normally provide “critical redundancy,” the company said.
Making matters worse, repair crews were delayed getting to the downed lines by road closures caused by fallen trees and downed power lines, the company said.
Spectrum said safety is a “priority consideration” for its repair crews following a large-scale weather event.
“For example, in one location, there were live power lines down, along with trees, right next to damaged fiber,” the company said in a statement. “Our field teams are not allowed to access impacted areas until the area is deemed ‘clear’ by utility providers.”
The company declined to disclose the locations of the downed lines, citing network security concerns.