Wednesday, 19 Jun 2019
News Tech

Epic Games receives “F” in customer service from the Better Business Bureau – FortniteINTEL

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Fortnite developer and publisher Epic Games has received an F grade from the Better Business Bureau in regards to customer service.

The Better Business Bureau announced that Epic Games has been given the lowest-possible grade, an F, due to 247 “unanswered customer complaints”.

It’s important to note that the Better Business Bureau is simply a network of non-profit groups which work to make businesses better, not a governmental body.

The full report from the BBB is as follows…

The gaming company behind such popular titles as Fortnite and Infinity Blade has an “F” rating with Better Business Bureau due to unanswered customer complaints. BBB serving Eastern North Carolina (BBB) is warning consumers about Epic Games of Cary, NC, which has 279 BBB complaints on file in the past three years with 271 of those complaints filed in the last year alone. Of the 279 total complaints, 247 of those have gone unanswered.

Epic Games is the creator of a number of well-known games that have a global following; in addition to Fortnite and Infinity Blade, they make Unreal, Gears of War, and Shadow Complex. The company has grown significantly in the past twelve months, and their most popular game, Fortnite, currently boasts more than 6 million followers on Twitter. A majority of complaints submitted to BBB against Epic Games deal with customer service and refund or exchange issues. One complainant wrote, “Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner’s account.” Another complainant added that, “There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated.”

BBB has attempted to contact Epic Games on numerous occasions, but the company has failed to respond.

Epic Games responded to this report, telling Kotaku that in fact addressed the cited complaints…

Epic Games is not affiliated with the Better Business Bureau and has redirected all player submitted complaints from the BBB to our Player Support staff…

What are your thoughts on this situation? If applicable, was your experience with Epic Games support negative or positive?

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