People in the United States and around the world are turning to the internet to do their work and stay connected with others as the COVID-19 outbreak forces people to stay home and away from the office and crowds. A median of 77% across 34 countries use the internet at least occasionally or own an internet-enabled smartphone, according to a spring 2019 Pew Research Center survey. But there are stark digital divides. Younger people, those with higher incomes and those in wealthier countries are more likely to be digital technology users. Many people surveyed also use social media, but social media usage is not ubiquitous, even in economically advanced nations like Germany and Japan.
Here are eight charts on digital connectivity worldwide.
How we did this
This analysis focuses on internet, social media and mobile phone use in 34 countries. Internet and technology use are key components of the annual Global Attitudes Survey and is a core research area at Pew Research Center.
For this post, we used data from a Pew Research Center survey conducted across 34 countries from May 13 to Oct. 2, 2019, totaling 38,426 respondents. Data on internet and mobile phone usage for the United States is from a Center survey of 1,502 respondents conducted Jan. 8 to Feb. 7, 2019.
The surveys were conducted face-to-face across Africa, Latin America and the Middle East, and by phone in the U.S. and Canada. In the Asia-Pacific region, face-to-face surveys were conducted in India, Indonesia and the Philippines, while phone surveys were administered in Australia, Japan and South Korea. Across Europe, the survey was conducted over the phone in France, Germany, the Netherlands, Spain, Sweden and the UK, but face-to-face in Central and Eastern Europe, Greece, Italy, Ukraine and Russia. Respondents in each country were provided examples of smartphones; see this country-specific table for more. Similarly, examples were provided for social media sites.
For the purpose of comparing educational groups across countries, we standardize education levels based on the UN’s International Standard Classification of Education. The lower education category is below secondary education and the higher category is secondary or above in Brazil, India, Indonesia, Kenya, Lebanon, Mexico, Nigeria, Philippines, South Africa, Tunisia, Turkey and Ukraine. The lower education category is secondary education or below and the higher category is postsecondary or above in Argentina, Australia, Canada, Czech Republic, France, Germany, Greece, Hungary, Israel, Italy, Japan, Lithuania, Netherlands, Poland, Russia, Slovakia, South Korea, Spain, Sweden, UK and U.S.
For this report we grouped countries into two economic categories: “advanced” and “emerging and developing.” Details on how these categories were determined can be found here.
1In 32 of the 34 countries surveyed, more than half of people report using the internet at least occasionally or owning a smartphone. However, in advanced economies like South Korea, the Netherlands, Canada and Australia, nine-in-ten or more say they use the internet or own an internet-connected mobile device. South Korea reports the highest percentage of internet users, with a nearly unanimous 98% saying they use the internet. Two-thirds or more of people across the European countries surveyed use the internet. In Italy, one of the countries hardest hit by the COVID-19 outbreak, eight-in-ten use the internet. Usage also is generally high in the emerging economies surveyed, ranging from 48% in Kenya to 89% in Lebanon. India – which went into a country-wide lockdown on March 25 – is a notable outlier of the emerging economies surveyed, where 38% say they use the internet. (See this explanation of how we categorized countries economically.)
2In each of the 34 countries surveyed, younger people are more likely than older people to say they use the internet. This difference is starkest in Indonesia, where 89% of people ages 18 to 29 say they use the internet or own a smartphone, compared with only 24% of those 50 and older.
The divide between these two age groups is generally greater in emerging economies, but less stark in more advanced economies like Canada and the Netherlands. And in many countries, 100% of respondents in the youngest group use the internet.
Differences between 18- to 29-year-olds and those ages 30 to 49 are quite small in many countries and are nonexistent in some countries, including Japan and France.
3Whether people use the internet varies widely by level of education in each of the surveyed countries. Internet use (including smartphone ownership) is particularly rare among people with a lower level of completed education in Nigeria, where only 13% of people say they use the internet, compared with 73% of those with more education in that country. In 10 countries surveyed, the difference in reported internet use between those with lower educational attainment and those with more education is greater than 30 percentage points. In two countries, Italy and Turkey, the higher-lower education difference is quite stark: Everyone in these countries with a higher education level reports using the internet, compared with only 77% and 82%, respectively, of those with a lower level of education.
4 Across all publics surveyed, people with incomes higher than the national median are more likely to report using the internet than those with lower incomes. Differences in reported internet use are most pronounced in Central and Eastern Europe, as well as Tunisia, where differences exceed 30 percentage points. Only in Spain, Australia, the Netherlands and South Korea are there differences of less than 10 points between those with higher and lower incomes.
5 Majorities in each of the 34 countries surveyed own a mobile phone. In Europe, a median of 93% report owning a mobile phone, with a high of 97% in the Netherlands and Sweden. Only in Mexico, Kenya, Indonesia and India is mobile phone ownership below 80%. Smartphone ownership rates are similar but vary globally. Only 36% of Kenyans and 32% of Indians say they own a smartphone, while highs of 97% in South Korea and 88% in Lebanon say the same.
6 There is a strong relationship between smartphone ownership and per capita gross domestic product. Those in wealthier countries tend to report owning a smartphone in higher shares than those in less wealthy nations. However, the relationship is not perfect. Smartphone ownership in Lebanon is just below that of South Korea, even as Lebanese have less than half the per capita income of South Koreans.
7 While social media use falls below general internet use in 30 of 34 countries surveyed, a majority in most countries say they use some form of social media. Three-quarters or more use social media in Lebanon, Israel, South Korea and Sweden. Germans (52%) have the lowest level of use of social media of those surveyed in Europe, more closely resembling their eastern neighbors in Poland (58%) and the Czech Republic (56%) than their western counterparts in France (70%) and the Netherlands (65%). This contrasts with India, where only 31% of people say they use social media, although a majority there do not use the internet at all.
8 There are wide gaps in social media use between the youngest and oldest age groups. In most countries surveyed, this difference exceeds 50 percentage points. In Lithuania, nearly all young people (95%) say they use social media, compared with only 28% of those 50 and older. In some countries, like South Korea, Israel and Lebanon, social media use is more prevalent across all age groups. Only in seven countries surveyed do a majority of people 50 and older report using social media.
- The Year the Internet Thought I Was MacKenzie Bezos – WIRED
- Easy ways to get the fastest internet connection possible in your home – Komando
- Elon Musk says Starlink internet private beta to begin in roughly three months, public beta in six – TechCrunch
- Verizon is canceling home internet installations during the pandemic – The Verge
- Ethiopia’s internet shutdowns are disrupting millions of lives – Quartz Africa
- How to check if your service provider is throttling your internet – CNET
- How to boost your home internet speeds while you’re stuck at home: Tech Support – Yahoo Money
- Welcome (Back) to the Appointment Internet – New York Magazine
- How to boost your internet speed when everyone is working from home – The Conversation AU