New Apple iPhone Problem Suddenly ‘Confirmed’

Speaking to The Verge, Verizon has confirmed that in some case the new dual-SIM functionality integrated into Apple’s iPhone XS, XS Max and XR cannot deliver 4G or even 3G speeds and leaves customers stuck with antiquated 2G.

Verizon explains that any customer who inserts a Verizon sim card and then adds a primary number via the new eSIM slot, will find themselves limited to the carrier’s legacy 2G CDMA network services:

“If you are a Verizon customer and you activate another carrier’s service on your iPhone’s eSIM, your Verizon service will be degraded due to the current software configuration,” said the company in a statement.

Consequently, Verizon said it is suspending this service as it is affecting “our own customers’ iPhones with dual SIM capabilities as well as iPhones on competitors’ networks.” As it stands, rival carriers have yet to comment on Verizon’s claims but it is a frustrating development given the appeal of being able to have home/work or home/travel phone numbers on a single phone.

Furthermore, with Apple’s ongoing 5G iPhone problems another network issue is the last thing the company will have wanted.

The good news is Verizon confirmed it is in discussions with Apple about how to solve this and the carrier is hopeful a fix can be achieved “before the end of the year”.

In the meantime, customers would be wise to watch what contracts they sign up to as it could prove an expensive 2G-limited mistake. And we already know Apple’s new iPhones have enough hidden expenses already…

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