Basic guide in handling common Youtube errors in Samsung Smart TV
1. Frequent error conditions from Youtube on Samsung Smart TV
Error message appears on the screen when watching YouTube
YouTube app can’t access, can’t launch
Youtube application cannot access the network even though the TV is connected to the network
2. How to fix Youtube error on Samsung Smart TV
2.1 For Samsung Smart TVs running TizenOS
Applicable on Samsung Smart TV series running Tizen operating system such as: Q6FN, Q7FN, Q8CN, Q9FN, LS003, NU8500, NU8000, NU7800
Step 1: On the TV remote, press the “house shape” to go to the main interface of the TV.
Step 2: You scroll through to find and select to item “APPS”
Step 3: You find the Youtube application icon
Step 4: You hold down the . button “OK” on the TV remote for a few seconds to show more options of the Youtube app
Step 5: You choose “Reinstall“. Wait for the application to reset automatically, you access it again to check if Youtube still encounters the error you are encountering or not.
If the above method does not fix the problem, you can move on to the second method.
Way 2: Set again SmartHub (restore interface).
Step 1: You press the . button again “house shape” to go to the main interface of the TV.
Step 2: You scroll through to select the section “Setting”
Step 3: The settings panel appears, move to the “Support“.
Step 4: Next, you scroll through and select down to the section “Self Diagnosis”
Step 5: Then you scroll down and select the item “Reset Smart Hub“
Step 6: The TV will ask to enter a PIN code, usually by default you will enter 4 zeros
After the TV has finished resetting, open Youtube and check again.
2.2 For basic Samsung Smart TV running SmartHub . interface
Apply on some lines such as J4303, J5250, J5200.
Step 1: On the TV remote, click “Menu“
Step 2: On the TV screen, an optional interface will appear, scroll down and select “Smart Hub“
Step 3: You scroll through and then select the “Reset Smart Hub“
Step 4: You enter the default PIN code is 4 0
The TV will reset the Smart Hub after a short period of time and say complete. Then, you access Youtube to check again.
If after performing the above 2 methods but the situation is still not improved, you can contact the service center for the best technical support.
Above are the tips to help you quickly fix the error that appears on the Youtube application for Samsung TV models. Good luck!