GREENCASTLE, Pa. — WellSpan Health officials say they have a prescription for success, but it’s not a 10-day course of treatment. It’s a Triple Aim Journey focused on affordability, improved health and better care and it promises to be Epic.
The system’s ails and improvements were discussed during a report to members of the Greencastle-Antrim Chamber of Commerce during a breakfast meeting Thursday.
According to Niki Hinckle, senior vice president of physician services, there were 13,688 admissions to the system’s two hospitals in Chambersburg and Waynesboro last year; 462,761 visits to physician practices; 1,726 babies delivered; 74,986 emergency department visits; 1.5 million lab tests performed; and 15,517 surgeries performed.
Meanwhile, the local system saw $557,920 million in revenue, $523,976 in expenses and $255,144 in total funding awarded through sources such as the Summit Endowment.
But with growth, there are challenges, Hinckle said.
“We know as a health system, we are not necessarily comparable in pricing,” she said, adding there are also difficulties getting appointments. “We hope to tear down those barriers for our patients.”
Hinckle said recruiting primary care physicians is one of WellSpan’s top priorities because the system relies on happy patients.
“We don’t necessarily make money on inpatient stays and people coming in,” Hinckle said. “What we need to look at in currency for our health system is loyal patients.”
WellSpan officials are in the process of upgrading the local patient experience through an advanced, electronic health record system, Epic.
“We go live Oct. 23,” Hinckle said.
Epic will allow patients to more easily connect with their care team by allowing the coordination of care electronically, no matter where the patient may be, she said.
In addition to behind-the-scenes upgrades, the health system anticipates growth in Carlisle, Pa., through primary care, urology, ENT and endocrinology practices, as well as renovations and additional providers in Shippensburg, Pa.
So far, the system’s efforts are getting results. WellSpan Summit Health has been named to America’s 100 Best Hospitals 2020 Specialty Clinical Quality Awards, and two local hospitals are five-star quality rated by Centers for Medicare and Medicaid Services.
“Chambersburg and Waynesboro hospitals are the only five star-rated in the region. That’s something for the community to be proud of,” Hinckle said. “You have great care — the top 100 in the United States — right here in your community.”
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