EUREKA SPRINGS, Ark. – Larry Lyles tracks mail coming to his business: Bear Creek Enterprises in Eureka Springs.
“We have checks coming. We have sometimes credit cards. We have checks from vendors. We have packages from vendors,” he said.
His business is off Highway 23 North. His zip code is 72631, and his incoming mail should be going to the Holiday Island Post Office.
But many times, those important pieces of mail don’t get to his mailbox when they’re supposed to.
The labels on that incoming mail have the right zip code, but the sorting facility sends them to the wrong post office.
“It shows here going to 72632, which is incorrect. It should be going to 72631,” Lyles pointed out.
Dozens of times his mail is sent from the sorting facility in Fayetteville to the Eureka Springs Post Office, not the Holiday Island one.
“We would have to call Eureka Springs, drive to that post office, pick that package up, or wait for it to be sent back to Fayetteville, rerouted two to three days later and show back up here if it didn’t get lost,” Lyles said.
And it keeps happening, even though he’s made several calls to the area supervisor and sort facility manager.
“We had a couple vendor checks come in that would get rerouted, and those take three or four days to get back to you,” Lyles said. “So you’ve got to basically carry that money until they get here. We got one credit card that disappeared. We had to cancel.”
The business owner said he’s concerned about people expecting income checks, or people on medication who may be facing the same problem.
“If that gets delayed, it could be a serious health problem. If that gets lost, it could be a very interesting process trying to refill those lost prescriptions,” Lyles said.
In a statement to us, USPS said:
As an integral part of the communities we serve, the U.S. Postal Service strives every day to provide excellent service to our valued customers. The Postal Service delivers to over 159 million addresses every day and, unfortunately, on very rare occasions, instances of mail delivery issues occur. We apologize for any mail service issues that may have been experienced by customers living in the Eureka Springs community. Some of the proactive steps we’ve taken in the district include monitoring the mail, as well as improving our processing methods. Local management will continue to work with customers to ensure every effort is being made to meet or exceed their expectations. If customers have service issues, we ask that they contact their local Post Office or call 1-800-ASK-USPS or visit us on our website at www.usps.com/help.
After trying for months Lyles did finally get a call back from the area supervisor saying they are working on the problem. But he says they wouldn’t tell him anything about how they planned to actually fix the problem.
If you’ve been having similar problems in the Eureka Springs area, feel free to contact email@example.com